Shipping Alert ⚡ – InVinoVegan - La prima enoteca digitale specializzata in vini 100% vegani

How to survive wine shipments: anti-trickster tips! 😉

Dear lovers of good wine (and surprise-free shipments)

at InVinoVegan, we pay super close attention to every detail of our work: from the vineyard to the cellar, from the bottle to the label, from the package... to the courier. And here begins the painful experience (and sometimes even "comical)," if it weren't for our reputation being at stake)!

Unfortunately, national couriers are doing their best... in a negative sense 🙈

Continuous delays, frequent losses, inexplicable damage with bottles mysteriously "falling off the truck" and packages arriving more battered than a bunch of grapes after the harvest. And yes, sometimes it even comes to package sabotage: unbelievable!

But we don't give up! 💪

Here are some tips to prevent the "cardboard tricksters" from winning:

> Always count the packages: the packages delivered must be exactly those you ordered. No magic, no disappearances.

> Watch out for damage: if a package looks like it's been in a boxing match, report it immediately!

> Suspicious seals? If the security sticker is broken or different on multiple packages, something is wrong.

> Wet package = red alert: if the bottom of the package is damp, a bottle might have met a bad end.

If at least one of these cases occurs, make a note on the delivery receipt! 📃

Take the time to check everything (and do not let the courier go ayay, even if they're in a hurry). And if something doesn't convince you, ALWAYS SIGN WITH RESERVE (write it clearly on the receipt).

Please: take some good photos (even a selfie is fine :) as long as the damage case can be clearly understood and send them to us, as soon as possible!

Only in this way can we defend ourselves from the "logistics ninjas" and file a complaint (or even report to the competent authorities in more serious cases).

And when everything goes smoothly, let's toast to life together, in all its different forms 🥂🐷🐥🐮🐻🦊

We never back down 🌞

For us the customer always comes first and in any case, "without ifs, ands, or buts", especially when problems occur, because we believe in respect, towards our fellow human beings, towards animals, and the environment.

If something goes wrong, we directly assume all responsibility and do our best to remedy it, even if it's not our fault, but the couriers'.

However, if you help us not to be ripped off, the good guys win and the bad guys pay, and who knows, maybe sooner or later they'll learn their lesson...

Thank you from the bottom of our hearts for your collaboration and trust. Together we are stronger and no trickster can ruin our toast!

The InVinoVegan team 🍷🌱🍾

You buy and we donate

Supporting noble causes that benefit people, animals, and the environment is in our nature. For every purchase on InVinoVegan, we donate 4% to animal sanctuaries. One sip after the other, we're making the world a better place!